Terms of Service

1. Acceptance of Terms

By creating an account, connecting a messaging channel, or using the ScaleSphere platform, you agree to these Terms of Service. If you are entering into this agreement on behalf of a company, you represent that you have authority to bind that entity.

2. Acceptable Messaging Use & Anti-Spam Policy

ScaleSphere strictly prohibits unsolicited messaging (spam), harassment, deceptive marketing, or violation of third-party platform rules (including the WhatsApp Business Messaging Policy and Meta Commercial Terms).

• You must collect explicit, verifiable opt-in consent from all end-recipients before sending outbound broadcasts.
• You must honor automated opt-out keywords (e.g. "STOP", "UNSUBSCRIBE") immediately.
• Failure to comply may result in suspension by Meta or termination of your ScaleSphere account.

3. Channel Connectivity & 0% Meta Markup

ScaleSphere provides official API connectivity. We pass through Meta official conversation fees directly at cost with 0% software markup. You are responsible for ensuring your Meta Business Manager payment method remains in good standing.

4. Subscription Billing & Cancellation

ScaleSphere subscriptions are billed in advance on a recurring monthly or annual basis. You may cancel your subscription at any time via your billing dashboard. Cancellation takes effect at the end of the current paid billing cycle.

5. Limitation of Liability

ScaleSphere is not liable for carrier outages, Meta API maintenance downtime, or number bans resulting from spam violations committed by users. Our total liability is limited to the subscription fees paid by you in the 3 months preceding the event.