Every conversation.
A new possibility.
Bring your customer conversations together, automate everyday work, and turn interest into action.
14-day full access • No credit card required
Hello! Can you check the live status of my order #8921?
"Customer verified via phone OTP • 3 previous purchases."
How Messages Move Through ScaleSphere
From the initial customer greeting to automated resolution and CRM attribution, every interaction moves seamlessly through an intelligent communication network.
Omnichannel Ingress
Messages enter from 4 verified channels
Intelligent Routing
Payload sanitized, customer intent classified
Unified Execution
Automated bot flow or team agent handoff
Business Outcome
Customer satisfied, transaction logged to CRM
Four Core Workflows Built for Speed
Switch between interactive demonstrations to see how ScaleSphere streamlines everyday customer operations.
Unified Team Inbox
Consolidate all incoming customer conversations from WhatsApp, Instagram, and RCS into one collaborative command center.
Can I exchange the blue shirt?
Looking for pricing on enterprise plan...
Concrete Benefits Grounded in Daily Operations
ScaleSphere focuses on pragmatic, reliable improvements to your team's daily workflow—grounded in verifiable software mechanisms rather than speculative statistics.
Answer Common Questions Faster
Provide immediate responses to business hours, pricing, delivery updates, and product specs around the clock.
Pre-configured interactive menu cards and keyword triggers resolve repetitive inquiries instantly without human intervention.
Assign Conversations to the Right Person
Ensure customer inquiries reach the team member best equipped to handle them without multiple internal re-transfers.
Intelligent skill-based routing checks customer selection (e.g. Sales, Billing, Escalations) and automatically assigns the open ticket to an active agent in that group.
Follow Up with Interested Leads
Keep high-intent prospects engaged with scheduled reminders, product guides, and consultation options before they turn cold.
Automated trigger sequences check lead activity and send timed conversational follow-ups without manual rep reminders.
Send Timely Customer Updates
Keep buyers informed at critical milestones including payment receipts, order dispatches, and appointment reminders.
Connect existing billing or logistics software via secure webhooks to dispatch transactional WhatsApp notifications in real time.
Reduce Repetitive Work for Your Team
Free support agents from copy-pasting the same answers all day so they can focus on complex customer escalations.
Canned response shortcuts, team internal notes, and AI-assisted drafting allow agents to resolve non-standard cases with ease.
Supported Business Messaging Channels
Publishing only genuinely supported channels with verified direct API connections, transparent plan limits, and explicit onboarding prerequisites.
WhatsApp Business API
Available on Starter, Growth, and Scale plans
Direct connection through Meta Cloud API. Send automated template notifications, interactive catalog carts, authentication one-time passwords, and high-concurrency 2-way support conversations.
- Active Meta Business Suite Account with verified business documents
- Dedicated clean phone number (not linked to an active personal or standard business WhatsApp app)
- Adherence to WhatsApp Business Messaging Policy
Instagram Direct
Available on Growth and Scale plans
Automatically respond to story replies, reel shares, and direct messages. Trigger instant coupon delivery or consultation booking when users comment specific keywords on your Instagram posts.
- Instagram Professional or Creator account
- Connected Facebook Business Page with admin privileges
- Permission toggles enabled for connected tools in Instagram settings
Facebook Messenger
Available on Growth and Scale plans
Seamlessly convert 'Send Message' Facebook Ad traffic into conversational qualification flows. Sync page reviews and inquiries straight into your team inbox.
- Published Facebook Business Page
- Admin role or messaging permission on Meta Business Manager
RCS Business Messaging
Available on Scale / Enterprise plan (Beta Preview on Growth)
Upgrade legacy SMS broadcasts to interactive rich cards, action buttons, maps, and verified company branding directly in the native Google Messages app without customer app installation.
- Carrier & Google RCS agent verification approval (handled via ScaleSphere onboarding)
- Brand logo assets and registered business entity credentials
Connecting Real Problems to Practical Workflows
Select your industry to see how automated conversational routing solves specific bottlenecks for your team.
E-commerce & D2C Brands
Recover abandoned checkouts, automate order status tracking, and scale post-purchase support.
Support teams spend hours answering 'Where is my order?' and dealing with abandoned carts before checkout completes.
Drastically reduces ticket backlog while recovering high-intent shoppers with automated reminder discounts.
Abandoned Cart Trigger
Send automated recovery reminder with a direct checkout link 30 minutes after cart abandonment.
Instant Tracking Reply
Authenticate phone number and fetch live tracking status directly inside WhatsApp in under 3 seconds.
COD Confirmation
Verify Cash on Delivery orders with an interactive Yes/No button before dispatching inventory.
Post-Purchase Reviews
Collect customer satisfaction ratings and feedback photos 3 days after confirmed delivery.
From Setup to Scale in Four Clear Steps
A transparent onboarding path with upfront explanations of approval criteria and platform dependencies.
Connect Channels
Integrate your official WhatsApp Business number, Instagram, and RCS.
Link your Meta Business Manager and register your business phone number directly through our guided Cloud API onboarding wizard.
Configure Workflows
Build your interactive automated flows and routing rules visually.
Use our drag-and-drop builder to set up interactive menus, FAQ auto-replies, lead capture questions, and team routing rules.
Test in Sandbox
Validate every conversation path in an isolated test environment.
Send test messages from your personal device to verify response timing, button clicks, human handoffs, and webhook payloads before going public.
Launch & Scale
Deploy live to your customers and monitor real-time conversational metrics.
Publish your live triggers, place WhatsApp click-to-chat buttons on your website, and broadcast targeted campaigns to opted-in audiences.
Predictable Software Pricing. Zero Hidden Fees.
Choose the plan that matches your current scale. All plans include 0% markup on official WhatsApp conversation rates—you only pay exact Meta costs.
Starter
Essential messaging and automated customer support for growing businesses.
₹0 Free Onboarding • No credit card required
Growth
Multi-channel power and rich automations for fast-scaling brands and teams.
₹0 Free Guided Migration • No credit card required
Scale / Enterprise
High-concurrency infrastructure, RCS, and enterprise controls for large operations.
₹0 VIP White-Glove Onboarding • No credit card required
Clear Answers. Zero Guesswork.
Everything you need to know about channels, trial scope, billing transparency, and human handoff mechanisms.
Have a specific question not listed here?
Our technical architects are available for direct architecture reviews.
Every conversation is a new possibility. Start today.
Connect your WhatsApp, Instagram, and RCS in minutes. Test your first automated workflow with our team or explore the 14-day free trial.